A: Q: Are you trading company or manufacturer?
A: Yes, trading company. Who can give you one-stop station automation purchasing.
Q: Do you have any stock or need buy from other suppliers?
A: We saved lots of stocks for selling. RTS is our advantage, we have our own warehouse.
Q: Is there any engineer can help for technical supporting?
A: Sure, we have. Our technical team can help you for selecting PLCs,HMI, Servo motor & drive, VFD, low-voltage products, and softwares. If you need any help, you can contact our technical department directly.
Q: Do you supply 100% original and new products?
A: Of course yes. No copy, no fake, no refurbished! Original only!!!
Q: Do you sell obsolete products? even very old products?
A: If there is new type to replace, we will suggest you to use new one; if not easy for change, we will help to check the old one with good condition. If used or other conditions, we will tell you the truth.
Q: How about Customs Duty & Handling Fee?
A: For all customers` orders, we do not charge handing fee, even 1pcs part. When parts arrive at your local custom, if the parts were charged customs duty, we are not responsible for any customs duties or import taxes.
Q: How long is your delivery time?
A: Generally 2-3 working days if the goods in stock. If large quantity, it will take 5-7 working days after getting the payment.
If not common products, always need 3-4 weeks or 6-8 weeks to order.
Q: Do you have samples? is it free or extra ?
A: No. i am sorry, we have no Sample.
Q: What is your terms of payment ?
A:TT, WEST UNION and MoneyGram (100% payment in advance if goods in stock; 30% payment in advance, balance before shipping if long delivery)